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Everything you need to know about memberships, meds, billing and cancellations.
Yes.
Your membership and all visit fees can be paid using HSA/FSA cards.
Your lab fees may also qualify depending on your plan.
No.
We are a direct-pay practice so we can keep pricing transparent and avoid inflated charges.
Patients may request a superbill to submit for potential out-of-network reimbursement.
All services use the same simple structure:
One pricing model.
Two lab options.
No confusion.
Medications are not included in the visit fee. If a compounded medication is prescribed, payment is made directly through our practice prior to delivery so we can coordinate fulfillment with our partner pharmacy and offer wholesale pricing. Compounded medications are shipped directly to you.
For sick, urgent, or primary care visits, prescriptions are sent to the pharmacy of your choice for you to fill and pay for separately.
After payment, you’ll receive secure access to our patient portal to complete your intake forms and required consent documents. You’ll also receive instructions to complete your required lab work if it has not already been completed.
Once your lab results are received and reviewed, our team will contact you to schedule your appointment. Your provider reviews your information and labs in advance so your visit can be focused, efficient, and clinically appropriate.
Appointments cancelled more than 24 hours before the scheduled time may be cancelled without penalty.
Appointments cancelled within 24 hours are non-refundable. One courtesy reschedule is permitted, and your original consultation fee will be applied to the rescheduled visit.
Missed appointments are non-refundable and require payment of a new consultation fee to schedule another visit.
If we need to cancel or reschedule your appointment, you may reschedule at no cost or receive a full refund.
Your monthly membership includes messaging, follow-up visits, lab review, and discounted sick visits — but it does not include:
Keeping these separate allows the membership fee to stay predictable and affordable.
Option A – Bring Your Own Labs:
You use recent labs (3–6 months) from your employer, primary care provider, or previous clinic. No lab fees through us.
Option B – Exclusive Biomarker Panel:
You get our 60+ marker Root Cause Longevity Panel for $200 wholesale pricing — something most clinics mark up to $350–$600.
Both options include the same membership benefits and the same level of care.
Everything needed for your first visit:
Your membership covers:
No contracts. Cancel anytime.
No.
Keeping lab costs separate ensures you only pay for the labs you actually need.You can bring your own labs OR choose our $200 wholesale biomarker panel.
$200 flat rate at wholesale pricing
(This same panel is often $350–$600+ at other clinics.)
It includes over 60 biomarkers across:
This is the Root + Revive transparency advantage.
Yes.
You can switch at any time — for example:
Your membership stays the same.
No.
The membership is designed around two touchpoints per year, plus unlimited messaging and unlimited lab reviews.
Most patients prefer short, frequent digital check-ins rather than large annual visits.
We keep labs simple, practical, and flexible—no unnecessary testing, no surprise costs.
Yes. If you have recent labs from the last 12 months, you can upload them at no extra charge.We review them the same way. No need to repeat anything unless clinically necessary.
Yes — HSA/FSA cards can typically be used.
We partner with national lab networks to access wholesale pricing usually reserved for large clinic systems.
We pass these savings directly to our patients.
No markup. No surprises.
Only a few.
We’ll tell you exactly which ones matter.
This depends on your care plan:
We never over-test or run unnecessary panels.
No.
Visits are kept affordable by separating lab costs.This way, you only pay for what you need and can choose the method that works best for you.
For the initial evaluation, the full biomarker panel is required. This allows your provider to get a complete clinical picture and make safe, informed treatment decisions. After your initial consult, individual labs may be ordered as needed at wholesale pricing.
To ensure safe and appropriate care, lab results must meet the following clinical requirements:
If uploaded labs do not meet these requirements, additional testing may be required before your visit can be scheduled. Any additional testing will be offered at wholesale pricing.
Payment initiates your medical evaluation. Appointments are scheduled after required forms and lab results are received and reviewed. Once services, lab processing, or medication fulfillment begin, fees may be non-refundable.
We collect payment in advance so care can begin promptly. This allows our providers to review your medical history, order labs, and prescribe treatment without delays.
If the provider determines that treatment is not medically appropriate and no care is provided, your consultation fee will be refunded.
Appointments that are missed or cancelled within 24 hours of the scheduled time are considered non-refundable, as provider time has already been reserved.
Lab fees are refundable only if your blood work has not yet been completed. Once a specimen is collected or processed, the lab fee cannot be refunded.
Medication fees are non-refundable once your prescription has been sent to the pharmacy and fulfillment has begun. This includes compounded medications and controlled substances.
All medications are shipped with tracking. Replacement may be offered for verified pharmacy or shipping carrier errors. Refunds are not issued once medications have shipped.
Please contact our support team directly at info@rootrevivehealth.com . We are happy to review your concern and help resolve billing issues quickly.