privacy policy

Root + Revive Health Co., LLC
Last Updated: December 2025
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Root & Revive Health Co, LLC, a Florida limited liability company, doing business as Root + Revive Health Co (“Practice,” “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, patient portal, telehealth services, and related digital platforms (collectively, the “Services”).

1. Information We Collect

a. Personal Information
We may collect personal information you voluntarily provide, including:
Name
Date of birth
Contact information (email, phone number, address)
Payment information
Account login credentials

b. Health Information (Protected Health Information – PHI)
When you receive medical services, we collect health information, including:
Medical history
Symptoms and diagnoses
Medications and allergies
Lab results
Visit notes and treatment plans

Health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

2. How We Use Your Information

We use your information to:
Provide and manage telehealth services
Establish and maintain a provider-patient relationship
Schedule appointments and deliver care
Process payments and memberships
Communicate about your care and services
Comply with legal, regulatory, and licensing requirements
Improve website functionality and user experience
Prevent fraud, abuse, or misuse of services

3. HIPAA & Medical Privacy

Root + Revive Health Co., LLC is a covered entity under HIPAA.
Your Protected Health Information (PHI) is used and disclosed only as permitted by HIPAA, including for:
Treatment
Payment
Healthcare operations

A separate Notice of Privacy Practices explains your rights under HIPAA and how your PHI may be used and disclosed.

4. How We Share Information

We may share your information with:
Licensed healthcare providers involved in your care
Laboratories and diagnostic service providers
Pharmacies and compounding pharmacies
Payment processors
Telehealth, electronic medical record (EMR), and patient portal platforms
Cloud storage and IT service providers
All vendors handling PHI are required to sign Business Associate Agreements (BAAs) and maintain HIPAA-compliant safeguards.We do not sell your medical information.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:
Improve functionality
Understand website usage
Maintain security
You may adjust your browser settings to limit or disable cookies, though some features may not function properly.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted data transmission
Secure patient portals
Access controls and authentication
\Staff training on privacy and security
Despite safeguards, no system can be guaranteed 100% secure.

7. Data Retention

We retain personal and medical information as required by:
HIPAA
State medical record retention laws
Professional licensing requirements
Medical records are generally retained for at least seven (7) years from the last date of service, or longer if required by law.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:
Access your medical records
Request corrections
Request restrictions on certain uses or disclosures
Receive an accounting of disclosures
Request confidential communications
File a complaint if you believe your privacy rights have been violated
Instructions for exercising these rights are detailed in our Notice of Privacy Practices.

9. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

10. Payments & Financial Information

Payments are processed through secure, third-party payment processors. We do not store full credit card numbers on our servers.
Billing information is used solely for payment processing, fraud prevention, and accounting purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes are effective when posted on our website.
The “Last Updated” date will reflect the most recent revision.

12. Medical Information and HIPAA

This Privacy Policy applies to information collected through our website and non-clinical interactions. Medical information collected during telehealth services is governed by applicable healthcare privacy laws, including HIPAA, and is described in a separate Notice of Privacy Practices provided by our clinicians.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

‍Root + Revive Health Co., LLC
34125 US HWY 19, Suite 200
Palm Harbor, FL 34683
Phone: (727) 470‑7895
‍Fax: 1-727-625-1035
Email: info@rootrevivehealth.com
Website: www.rootrevivehealth.com