Simple, clear policies that make sense
No complicated rules or hidden terms — just practical guidelines that help us deliver safe, effective, outcomes-driven care.
Practice overview
Root & Revive Health Co, LLC, a Florida limited liability company, doing business as Root + Revive Health Co., provides telehealth services to adults in states where its clinicians are licensed.
Telehealth informed consent
The practice uses secure electronic communication to allow licensed healthcare providers to evaluate, diagnose, and treat patients remotely. Services may involve live video, audio communication, secure messaging, and the review of uploaded medical records or images. Patients may decline services or end a session at any time.
HIPAA privacy policy
The practice complies with HIPAA requirements. Protected health information (PHI) is stored in a secure, HIPAA-compliant electronic medical record system. Records are retained for at least seven (7) years in accordance with applicable regulations.
Data security
We use industry-standard administrative, physical, and technical safeguards — including encryption and access controls — to protect patient data.
Financial policy
Root + Revive is a cash-pay medical practice and does not accept insurance. Payment initiates your medical evaluation and is required in advance for consultations, lab coordination, and prescribed medications.
Refund & cancellation policy
Consultation fees are non-refundable once a visit has occurred or if cancelled within 24 hours. One courtesy reschedule is permitted per consultation.
Laboratory testing
Initial care requires complete and clinically appropriate laboratory work. Lab fees are refundable only if the specimen has not yet been collected.
Prescription & treatment
Offerings include medical weight management, hormone replacement therapy, primary care support, and sick visits. Prescriptions are issued only when clinically appropriate. Compounded medications are coordinated through licensed partner pharmacies.
Supplements
Supplements are optional and not required as part of care, and may be sourced independently.
Contact
Questions about these policies? Email info@rootrevivehealth.com or visit www.rootrevivehealth.com.